SMS Delivery Failures Between Twilio and Multiple Networks in France

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery between Twilio and network subscribers on affected networks in France is operating normally.

Posted May 28, 2026 - 23:08 PDT

Update

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 28, 2026 - 19:48 PDT

Monitoring

We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2026 - 17:47 PDT

Update

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2026 - 16:56 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2026 - 15:54 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).