We have fully monitored the API 500 errors affecting multiple services and have not observed any further issues. All services are operating normally at this time.
Posted Nov 09, 2020 - 16:19 PST
We are continuing to monitor for any further issues.
Posted Nov 09, 2020 - 12:41 PST
We experienced 500 errors when reaching parts of our API today between 11:43am PST - 11:53am PST. Issues customers may have experienced:
- No debugger notifications for failed voice calls - Pinned products on console sidebar missing or non-functional - Phone number configuration page shows error message - TwiMLbin apps return 500s - Video rooms could not be created
We are no longer experiencing the 500 errors but continue to monitor the situation. We will provide another update in 4 hours or as soon as more information becomes available.
Posted Nov 09, 2020 - 12:28 PST
We are continuing to investigate this issue.
Posted Nov 09, 2020 - 12:15 PST
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Nov 09, 2020 - 11:57 PST
This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms), SERVERLESS (TwiML Bins), TWILIO PLATFORM (Debugger & Alerts, Console), and PHONE NUMBERS.