Automated Alert: No Customer Impact

Incident Report for Twilio

Resolved

We have fully investigated the issue with incoming Legacy Chat for Flex Agents, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Jan 08, 2024 - 10:42 PST

Investigating

Our monitoring systems have detected a potential issue causing Flex Agents not receiving Legacy Chats. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 08, 2024 - 10:05 PST

This incident affected: PROGRAMMABLE CHAT.