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Check here for updates about Twilio’s service availability and the status of telecom carriers globally.
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Carriers around the world are experiencing capacity issues because of increased demand on their networks due to COVID-19. This may result in voice quality issues, busy signals, or other errors on your phone calls. Twilio continues to monitor the health of the global carrier networks and we are publishing the most up-to-date information on our Worldwide Telephony Network Congestion page.
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Voice Insights response latency
Incident
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Resolved
We are no longer experiencing Voice Insights response latency. This incident has been resolved.
Monitoring
Voice Insights response is now improved . We will continue to monitor to ensure a full recovery.
Investigating
We are currently seeing Voice Insights response latency on our account portal and timeouts for Voice Insights API requests. Our engineering team is looking into the issue.
This incident affected: PROGRAMMABLE VOICE (Voice Insights).
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