Inbound Call Failure to Some Toll Free Phone Numbers in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing inbound call failures to Brazilian toll-free numbers. This incident has been resolved.

Posted Mar 10, 2020 - 19:39 PDT

Update

Our carrier partners have identified the issue and are still working towards a resolution. We will provide an update as soon as additional information is available.

Posted Mar 10, 2020 - 17:49 PDT

Identified

Our carrier partners have identified the issue and are working towards a resolution. We will provide an update as soon as additional information is available.

Posted Mar 10, 2020 - 12:15 PDT

Update

We continue to investigate this issue with our carrier partner. We will provide an update as soon as additional information is available.

Posted Mar 10, 2020 - 08:12 PDT

Update

We continue to investigate this issue with our carrier partner. We will provide an update as soon as additional information is available.

Posted Mar 10, 2020 - 04:17 PDT

Update

We continue to investigate this issue with our carrier partner. We will provide an update as soon as additional information is available.

Posted Mar 10, 2020 - 00:03 PDT

Update

We continue to investigate this issue with our carrier partner. We will provide an update as soon as additional information is available.

Posted Mar 09, 2020 - 19:43 PDT

Update

We are experiencing inbound call failures to some Brazilian toll-free numbers. Our engineers are working with our carrier partner to resolve this issue. We will provide more information as soon as it becomes available.

Posted Mar 09, 2020 - 18:03 PDT

Investigating

Our monitoring systems have detected a potential issue with calls in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 09, 2020 - 17:36 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).