Unpaid Balance Suspension Banner Does not Lift After Funds are Added

Incident Report for Twilio

Resolved

This incident has been resolved. The Unpaid Balance Suspension Banner should now lift after adding funds. Manual reactivation is no longer required.

Posted Nov 12, 2023 - 16:42 PST

Update

We are still experiencing Console issues with Unpaid Balance Suspension Banner not Lifting After Adding Funds, Manual Reactivation Required. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 12, 2023 - 15:41 PST

Update

We are still experiencing Console issues with Unpaid Balance Suspension Banner not Lifting After Adding Funds, Manual Reactivation Required. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 12, 2023 - 11:40 PST

Update

We are still experiencing Console issues with Unpaid Balance Suspension Banner not Lifting After Adding Funds, Manual Reactivation Required. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 12, 2023 - 09:43 PST

Update

We are experiencing Console issues with Unpaid Balance Suspension Banner not Lifting After Adding Funds, Manual Reactivation Required. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 12, 2023 - 08:48 PST

Investigating

We've become aware of a potential issue with Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 12, 2023 - 08:41 PST

This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Billing).