Delay in Creating Call Records and Callback Logs for Completed Calls

Incident Report for Twilio

Resolved

From 8:28 AM to 8:33 AM PST an internal service failure caused a delay in the creation of call records and callback logs for completed calls. Service has been restored; all call records for the period are currently available. We are operating normally at this time for creating call records and callback logs for completed calls.

Posted Jun 17, 2020 - 09:57 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 17, 2020 - 08:43 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN, Conference, TwiML).