SMS short code delivery degradation towards US Verizon

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 25, 2019 - 15:34 PDT

Monitoring

We are observing signs of recovery with message delivery to Verizon handsets. We continue to work with our carrier partner to restore service. We will provide further updates as we gain more information.

Posted Sep 25, 2019 - 14:53 PDT

Investigating

We’re currently investigating an issue with degradation in SMS deliverability from a subset of Twilio Short Codes to Verizon handsets. We’re working with our carrier partners to resolve this issue. We will provide further updates, as they become available.

Posted Sep 25, 2019 - 12:44 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).