Some inbound calls to Panama numbers failing

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 17, 2020 - 03:13 PDT

Test calls are working and calls are successfully coming through. Awaiting final confirmation from our carrier partner.

Posted Apr 17, 2020 - 02:24 PDT

We are continuing to work on a fix for this issue.

Posted Apr 17, 2020 - 00:18 PDT

The issue has been identified, and our carrier partner is working to resolve the problem.

Posted Apr 16, 2020 - 19:32 PDT

We have engaged additional resources to identify the root cause. We will continue to investigate.

Posted Apr 16, 2020 - 16:43 PDT

Inbound calls are failing for a subset of Panama phone numbers. We are investigating.

Posted Apr 16, 2020 - 12:48 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).