MMS Delivery Report Delays to US and Canada Networks

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to US and Canada networks from a subset of Twilio long codes. This incident has been resolved.

Posted Sep 30, 2022 - 01:02 PDT

Monitoring

We are observing recovery in delivery report delays when sending to US and Canada networks from a subset of Twilio long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 23:08 PDT

Update

We are experiencing delays in receiving MMS delivery reports when sending to US and Canada networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 17:43 PDT

Update

We are experiencing delays in receiving MMS delivery reports when sending to US and Canada networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 13:43 PDT

Update

We are still experiencing delays in receiving MMS delivery reports when sending to US networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 29, 2022 - 11:56 PDT

Update

We are experiencing delays in receiving MMS delivery reports when sending to US networks from a subset of Twilio long codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 29, 2022 - 11:16 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS delivery report delays to all US networks for a subset of Twilio long codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 29, 2022 - 11:10 PDT

This incident affected: CARRIER NETWORK (MMS Long Code, North America).