Recordings transcriptions delayed

Incident Report for Twilio

Resolved

All systems are operating normally at this time and the backlog of delayed transcriptions from the time of incident has also cleared

Posted May 02, 2018 - 09:13 PDT

Monitoring

Our engineers have finished deploying the fix. New recordings are being transcribed as normal. There is a backlog of recordings created during the incident that the system still needs to process. We are monitoring the system, and will provide another update once the backlog has cleared.

Posted May 02, 2018 - 02:07 PDT

Update

Our engineers continue to work on deploying the fix. We will provide another update within an hour.

Posted May 02, 2018 - 01:38 PDT

Update

Our engineers have identified a fix and are working on deploying it. We will provide another update within half an hour.

Posted May 02, 2018 - 01:02 PDT

Update

Our engineers continue to work with our partners to resolve the issue. We will provide another update within an hour.

Posted May 01, 2018 - 23:57 PDT

Update

There was a delay with the partner service provider's effort to restore the transcription service. Engineering teams are still actively working to resolve the issue. Next update in 1 hour.

Posted May 01, 2018 - 23:08 PDT

Update

A partner service provider has confirmed an issue which is causing delays on transcriptions. Engineering teams are still actively working to resolve. Next update in 1 hour.

Posted May 01, 2018 - 21:47 PDT

Identified

A partner service provider has confirmed an issue which is causing delays on transcriptions. Engineering teams are actively working to resolve. Next update in 30 mins.

Posted May 01, 2018 - 21:12 PDT

Investigating

We are currently investigating an issue with recording transcriptions. Transcriptions are delayed. Our team is investigating, and we will provide another update in 30 minutes.

Posted May 01, 2018 - 20:39 PDT

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).