Status
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Recordings transcriptions delayed
Incident Report for Twilio
Resolved
All systems are operating normally at this time and the backlog of delayed transcriptions from the time of incident has also cleared
Posted 4 months ago. May 02, 2018 - 09:13 PDT
Monitoring
Our engineers have finished deploying the fix. New recordings are being transcribed as normal. There is a backlog of recordings created during the incident that the system still needs to process. We are monitoring the system, and will provide another update once the backlog has cleared.
Posted 4 months ago. May 02, 2018 - 02:07 PDT
Update
Our engineers continue to work on deploying the fix. We will provide another update within an hour.
Posted 4 months ago. May 02, 2018 - 01:38 PDT
Update
Our engineers have identified a fix and are working on deploying it. We will provide another update within half an hour.
Posted 4 months ago. May 02, 2018 - 01:02 PDT
Update
Our engineers continue to work with our partners to resolve the issue. We will provide another update within an hour.
Posted 4 months ago. May 01, 2018 - 23:57 PDT
Update
There was a delay with the partner service provider's effort to restore the transcription service. Engineering teams are still actively working to resolve the issue. Next update in 1 hour.
Posted 4 months ago. May 01, 2018 - 23:08 PDT
Update
A partner service provider has confirmed an issue which is causing delays on transcriptions. Engineering teams are still actively working to resolve. Next update in 1 hour.
Posted 4 months ago. May 01, 2018 - 21:47 PDT
Identified
A partner service provider has confirmed an issue which is causing delays on transcriptions. Engineering teams are actively working to resolve. Next update in 30 mins.
Posted 4 months ago. May 01, 2018 - 21:12 PDT
Investigating
We are currently investigating an issue with recording transcriptions. Transcriptions are delayed. Our team is investigating, and we will provide another update in 30 minutes.
Posted 4 months ago. May 01, 2018 - 20:39 PDT
This incident affected: Programmable Voice (Recording Transcriptions).