SMS Delivery Delays and Failures to Tigo Network in Guatemala from Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery to Tigo network in Guatemala from Long Codes. This incident has been resolved.

Posted Sep 02, 2024 - 01:27 PDT

Monitoring

We are observing successful SMS delivery to Tigo Network in Guatemala from Long Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 01, 2024 - 23:32 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Sep 01, 2024 - 18:32 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Sep 01, 2024 - 02:32 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Aug 31, 2024 - 18:32 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Aug 31, 2024 - 14:43 PDT

Update

We continue experiencing SMS delivery delays and failures when sending messages to Tigo network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 31, 2024 - 12:43 PDT

Update

We are experiencing SMS delivery delays and failures when sending messages to Tigo Network in Guatemala from Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 31, 2024 - 11:43 PDT

Investigating

We've become aware of a potential issue with SMS Long Code delivery delays and failures to Tigo Network in Guatemala. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 31, 2024 - 11:17 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).