Issue With Delivering the reservation.rescinded Event for Tasks With Multiple Reservations in Flex Task Router

Incident Report for Twilio

Resolved

The incident with reservation.rescinded not being delivered by TaskRouter for task has been resolved. Except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.

Posted Jun 06, 2024 - 07:03 PDT

Monitoring

The reservation.rescinded was not getting delivered by TaskRouter for tasks that had multiple reservations. They are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 06, 2024 - 06:18 PDT

Investigating

Our monitoring systems have detected a potential issue with events are not being generated by task router. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 06, 2024 - 06:06 PDT

This incident affected: FLEX (TaskRouter).