WhatsApp is Down

Incident Report for Twilio

Resolved

There was an issue with WhatsApp that lead to messaging delivery delays. It has been resolved and now it is operating normally at this time.

Posted Jul 19, 2023 - 20:28 PDT

Monitoring

There was an issue with WhatsApp that lead to messaging delivery delays. It is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 19, 2023 - 18:32 PDT

Update

Our engineers have identified the issue with WhatsApp leading to message delivery delays. Messaging services are working as expected for the majority of customers but we are still investigating an issue that is impacting a subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 19, 2023 - 16:27 PDT

Identified

Our engineers have identified the issue with WhatsApp leading to message delivery delays. Messaging services are working as expected for the majority of customers but we are still investigating an issue that is impacting a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2023 - 15:33 PDT

Update

We are experiencing an issue with WhatsApp leading to message delivery delays. We are seeing recovery, but are continuing to investigate with WhatsApp. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2023 - 14:33 PDT

Update

We are experiencing an issue with WhatsApp causing Twilio requests to fail. Our engineers are working with our partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 19, 2023 - 14:05 PDT

Investigating

We are experiencing an issue with WhatsApp downstream causing Twilio requests to fail. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 19, 2023 - 13:49 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Services).