Users Unable to Login to Flex via SSO

Incident Report for Twilio

Resolved

Flex was degraded between 10:06 AM and 1:40 PM Pacific Time on 07/22/2025. During this time, some customers may have experienced problems logging in via SSO. The issue has now been resolved.

Posted Jul 22, 2025 - 15:04 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with users being unable to login to Flex via SSO. We will follow up and provide customer impact details within 30 minutes.

Posted Jul 22, 2025 - 14:40 PDT

Investigating

Our monitoring systems have detected a potential issue with users being unable to login to Flex via SSO. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 22, 2025 - 14:25 PDT

This incident affected: FLEX (Flex Agent Desktop).