Programmable Video Group Rooms Audio Loss for Chrome 85 or Above

Incident Report for Twilio

Resolved

The fix has been rolled out to the production platform, and we are no longer observing audio loss with Programmable Video Group Rooms where customers are using Chrome 85 or above. This issue has been resolved and all services are operational now.

Posted Sep 02, 2020 - 02:50 PDT

Update

Our engineers have implemented and verified the fix. Now running regression tests in the staging environment and preparing for a rollout. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 01, 2020 - 23:05 PDT

Identified

Our engineers have implemented and verified the fix. Now running regression tests in the staging environment and preparing for a rollout. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Sep 01, 2020 - 21:10 PDT

Investigating

Our engineers are investigating a potential issue related to this Programmable Video Group Rooms. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 01, 2020 - 20:03 PDT

Update

Our engineers have identified the issue causing intermittent audio loss with Programmable Video Group Rooms for customers using Chrome 85 or above. We continue to test the fix to ensure the issue is resolved. As a workaround we recommend using older versions of Chrome or a different browser such as FireFox or Safari. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 01, 2020 - 19:16 PDT

Update

Our engineers have identified the issue causing intermittent audio loss with Programmable Video Group Rooms for customers using Chrome 85 or above. We continue to test the fix to ensure the issue is resolved. As a workaround we recommend using older versions of Chrome or a different browser such as FireFox or Safari. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 01, 2020 - 15:12 PDT

Identified

Our engineers have identified the issue causing intermittent audio loss with Programmable Video Group Rooms for customers using Chrome 85 or above. We continue to test the fix to ensure the issue is resolved. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 01, 2020 - 13:03 PDT

Update

Our engineers are investigating a potential issue with Programmable Video Group Rooms where customers using Chrome 85 or above may experience intermittent audio loss. The fix is identified and is under testing. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 01, 2020 - 12:00 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 01, 2020 - 10:54 PDT

This incident affected: PROGRAMMABLE VIDEO (Group Rooms).