Packet Loss in US-WEST-2 Region Impacting Voice Traffic

Incident Report for Twilio

Resolved

Between 6:25 AM and 6:45 AM PDT, our partner provider experienced elevated gateway packet loss, impacting connectivity to the US-WEST-2 Region. This caused minimal degradation to voice traffic and a small subset of customers saw 11205 ‘HTTP connection failure’ errors for a subset of API calls. The issue has been resolved and the service is operating normally.

Posted Apr 14, 2021 - 09:38 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1).