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Degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia
Incident
Report for Twilio
Resolved
Our engineers have monitored the fix and confirmed the issue with degraded audio quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia has been resolved. All services are now operating normally at this time.
Monitoring
We have started seeing recovery in degraded Audio Quality for Voice Calls to a Subset of Twilio Landline Numbers in Colombia. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still investigating the issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 2 hour or as soon as more information becomes available.
Investigating
We are investigating an issue with degraded audio quality with Voice calls from Network Subscribers to a subset of Twilio landline numbers in Colombia. We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (Voice, Latin America).