SMS Delivery Failures between Twilio Phone Numbers and Multiple Networks in Brazil

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery between Twilio Phone Numbers and affected networks in Brazil is operating normally.

Posted May 18, 2026 - 16:38 PDT

Update

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 18, 2026 - 16:15 PDT

Monitoring

We have observed a recovery in SMS delivery between Twilio Phone Numbers and multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 18, 2026 - 14:14 PDT

Identified

Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 18, 2026 - 13:51 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 18, 2026 - 13:36 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).