Video REST API connectivity issues

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 08, 2020 - 05:44 PDT

Monitoring

Our engineering team applied a subsequent fixed and we are observing service recovery. We are continuing to monitor the situation.

Posted Apr 08, 2020 - 05:35 PDT

Update

We are continuing to investigate this issue.

Posted Apr 08, 2020 - 04:54 PDT

Investigating

The issue has resurfaced and our teams are actively working on a fix. We will provide more information as soon as we have an update.

Posted Apr 08, 2020 - 04:45 PDT

Monitoring

Our engineers have implemented a fix, and we’re beginning to see recovery of REST requests to our Programmable Video API

Posted Apr 08, 2020 - 04:30 PDT

Update

We are experiencing degraded performance of the REST requests to our Programmable Video API. Our engineering teams are actively investigating the issue and working on applying a fix. We will provide more information when it becomes available.

Posted Apr 08, 2020 - 04:07 PDT

Investigating

Our monitoring systems have detected a potential issue with Video connectivity. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 08, 2020 - 03:39 PDT

This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Recordings, Compositions, Network Traversal Service).