Inbound Call Quality Issues to a Subset of Twilio Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls from a number of European countries to a subset of Twilio numbers has been resolved, and the service is functioning normally at this time.

Posted May 06, 2024 - 05:33 PDT

Monitoring

Inbound calls from a number of European countries to a subset of Twilio numbers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted May 06, 2024 - 03:50 PDT

Update

We are observing quality issues with inbound calls from a number of European countries to a subset of Twilio numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 06, 2024 - 01:54 PDT

Investigating

We are experiencing high packet loss for inbound Voice calls to Italy Phone Numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 06, 2024 - 00:59 PDT

This incident affected: CARRIER NETWORK (Voice, Europe) and PHONE NUMBERS.