Inbound Calls And Message Delivery Delays to Subset of United Kingdom Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting inbound calls and messages to a subset of Twilio United Kingdom phone numbers has been resolved, and the service is functioning normally at this time.

Posted Jan 30, 2023 - 08:59 PST

Monitoring

We have started seeing recovery for inbound calls and SMS to Twilio United Kingdom phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 30, 2023 - 06:56 PST

Update

We are continuing to experience inbound calls and message delivery delays to a subset of Twilio United Kingdom Phone Numbers. Customers may experience latency in receiving SMS messages and calls from various mobile networks in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 30, 2023 - 05:24 PST

Investigating

We are experiencing inbound calls and message delivery delays to a subset of Twilio United Kingdom Phone Numbers. Customers may experience latency in receiving SMS messages and calls from various mobile networks in United Kingdom. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 30, 2023 - 04:25 PST

This incident affected: CARRIER NETWORK (Voice, Europe, SMS, Europe).