SMS Delivery Delays from Local Brazil Twilio Long Codes to Nextel Brazil numbers for a Subset of Twilio Customers

Incident Report for Twilio

Resolved

We are no longer experiencing delays to Nextel Brazil. This incident has been resolved.

Posted Dec 14, 2020 - 18:13 PST

Update

We continue to observe successful SMS delivery without delay to Nextel Brazil. Upon further investigation, we identified that this delivery delay issue we are reporting is only affecting messages sent from local Brazil Twilio long codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 14, 2020 - 18:08 PST

Monitoring

We are observing successful SMS delivery without delay to Nextel Brazil for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 14, 2020 - 17:17 PST

Update

We are continuing to work with our carrier partner to resolve the issue of SMS delivery delays to Nextel Brazil. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 14, 2020 - 15:20 PST

Update

We are experiencing SMS delivery delays when sending messages to Nextel Brazil for a subset of our customers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 14, 2020 - 14:23 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Nextel Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 14, 2020 - 14:06 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).