SMS Delivery Report Delays to Multiple Networks in the US Over a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to multiple networks in the US over a subset of short codes. This incident has been resolved.

Posted Apr 26, 2024 - 15:05 PDT

Monitoring

We are observing recovery in delivery report delays when sending to multiple networks in the US for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 13:03 PDT

Investigating

We are experiencing SMS delivery report delays from multiple networks in the US for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 26, 2024 - 12:04 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).