Inbound WhatsApp Messages Not Arriving for a Subset of Customers

Incident Report for Twilio

Resolved

The issue affecting inbound delivery of WhatsApp messages has been resolved and is operating normally at this time.

Posted Sep 12, 2025 - 15:00 PDT

Monitoring

We continue to see recovery for the issue affecting inbound delivery of WhatsApp messages. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 12, 2025 - 14:30 PDT

Identified

Our Engineers have identified an issue affecting inbound delivery of WhatsApp messages and are working with Meta to deploy a fix. We’ll provide the next update within 2 hours, or sooner if more information becomes available.

Posted Sep 12, 2025 - 13:25 PDT

Update

Our engineers are currently investigating an issue where inbound WhatsApp messages are not arriving. Our Engineers are working to identify the cause of this issue, and expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Sep 12, 2025 - 12:25 PDT

Investigating

Our monitoring systems have detected a potential issue with WhatsApp. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 12, 2025 - 11:56 PDT

This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).