Degraded SMS messages service in the UK

Incident Report for Twilio

Resolved

All services are working normally at this time.

Posted Jan 23, 2017 - 06:51 PST

Update

We continue to work with our provider on the inbound SMS non delivery issue. There will be a further update in 1 hour.

Posted Jan 23, 2017 - 06:00 PST

Update

Outbound SMS delivery in the UK is working normally at this time. We continue to work with our provider on the inbound SMS non delivery issue. There will be a further update in 1 hour.

Posted Jan 23, 2017 - 04:57 PST

Identified

We are seeing outbound SMS delivery in the UK return to normal levels but continue to monitor. We are working with our provider to alleviate the inbound issue. There will be another update in 30 minutes.

Posted Jan 23, 2017 - 04:02 PST

Update

We are investigating a delay in sending and receiving SMS messages in the UK and will provide another update in 30 minutes

Posted Jan 23, 2017 - 03:11 PST

Investigating

We are investigating a delay in sending and receiving SMS messages in the UK

Posted Jan 23, 2017 - 02:34 PST

This incident affected: PROGRAMMABLE MESSAGING (SMS).