Outbound calls to Malaysia failing to connect

Incident Report for Twilio

Resolved

We have fully investigated the issue related to making outbound calls from Twilio Phone numbers to Non-Twilio Phone numbers in Malaysia, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

Posted Jun 16, 2021 - 20:41 PDT

Investigating

We've become aware of a potential issue while making outbound calls from Twilio Phone numbers to Non-Twilio Phone numbers in Malaysia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 16, 2021 - 20:10 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).