SMS Delivery Delays and Failures to Safaricom In Kenya

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Safaricom in Kenya. This incident has been resolved.

Posted Aug 09, 2023 - 17:54 PDT

Monitoring

We are observing recovery in SMS delivery delays and failures when sending messages to Safaricom in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 09, 2023 - 16:05 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 09, 2023 - 13:50 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Safaricom in Kenya. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 09, 2023 - 13:01 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).