Voice Quality Issue for a subset of Twilio Irish Numbers

Incident Report for Twilio

Resolved

Issue regarding bad audio quality on a subset of calls to Irish Twilio numbers has been resolved and service is operating normally at this time.

Posted Jun 04, 2023 - 01:56 PDT

Monitoring

We have started seeing recovery in audio quality on a subset of calls to Irish Twilio numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 04, 2023 - 00:41 PDT

Update

We are continuing to investigate a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Jun 03, 2023 - 08:59 PDT

Update

We are continuing to investigate a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jun 02, 2023 - 17:01 PDT

Update

We continue investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 02, 2023 - 09:12 PDT

Update

We are investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 02, 2023 - 05:19 PDT

Update

We are investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 02, 2023 - 03:19 PDT

Investigating

We are investigating a service degradation due to bad audio quality on a subset of calls to Irish Twilio numbers. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jun 02, 2023 - 02:22 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).