Personalized line is not reachable however customers can still create ticket in Twilio Console

Incident Report for Twilio

Resolved

The Personalized line is now reachable. This incident has been resolved.

Posted Mar 14, 2024 - 03:33 PDT

Monitoring

A fix has been implemented and Personalized line is now reachable. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2024 - 03:07 PDT

Update

We are continuing to investigate the issue where Personalized line is not reachable however customers can still create ticket in Twilio Console. Our engineering team is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2024 - 01:15 PDT

Update

We are investigating an issue where Personalized line is not reachable however customers can still create ticket in Twilio Console. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2024 - 00:44 PDT

Investigating

Our monitoring systems have detected a potential issue Twilio Personalized Support Line failing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 14, 2024 - 00:24 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).