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        Elevated 500s Error for Conversations API

        Incident Report for Twilio

        Resolved

        500s error for has been resolved and Conversations API is operating normally at this time.
        Posted Feb 04, 2026 - 13:29 PST

        Monitoring

        We are observing recovery in elevated 500s error for Conversations API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 04, 2026 - 11:21 PST

        Identified

        The issue causing elevated 500s error for Conversations API has been identified. We are actively working with our engineers to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Feb 04, 2026 - 11:16 PST

        Investigating

        We are experiencing elevated 500s error for Conversations API. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Feb 04, 2026 - 10:20 PST
        This incident affected: PROGRAMMABLE MESSAGING (Conversations).