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        SMS Delivery Delays and Failures to Multiple Networks over Multiple Caribbean Countries

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays and failures when sending messages to multiple networks in multiple Caribbean countries. This incident has been resolved.
        Posted Jul 07, 2024 - 12:24 PDT

        Monitoring

        We have identified recovery on the following networks and countries:
        - Barbados: Digicel
        - Belize: Digicel
        - Cayman Islands: Digicel
        - Curacao: Digicel
        - Dominica: Digicel
        - Grenada: Digicel
        - Jamaica: Digicel,
        - Saint Vincent and the Grenadines: Digicel
        - Turks and Caicos: Islandcom Communication
        - Aruba: Digicel
        - British and Virgin Islands: Digicel
        - Jamaica: Cable & Wireless
        Posted Jul 06, 2024 - 12:21 PDT

        Identified

        We have identified recovery on the following networks and countries:
        - Barbados: Digicel
        - Belize: Digicel
        - Cayman Islands: Digicel
        - Curacao: Digicel
        - Dominica: Digicel
        - Grenada: Digicel
        - Jamaica: Digicel,
        - Saint Vincent and the Grenadines: Digicel
        - Turks and Caicos: Islandcom Communication

        The following countries and networks are currently impacted by SMS Delivery delays and failures:

        - Aruba: Digicel
        - British and Virgin Islands: Digicel
        - Jamaica: Cable & Wireless
        Posted Jul 05, 2024 - 16:20 PDT

        Update

        Our engineers have identified that due to the current situation in some Caribbean countries, multiple networks and countries are impacted by SMS Delivery delays and failures:

        - Aruba: Digicel
        - Barbados: Digicel
        - Belize: Digicel
        - British and Virgin Islands: Digicel
        - Cayman Islands: Digicel
        - Curacao: Digicel
        - Dominica: Digicel
        - Grenada: Digicel
        - Jamaica: Digicel, Cable & Wireless
        - Saint Vincent and the Grenadines: Digicel
        - Turks and Caicos: Islandcom Communication

        Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jul 05, 2024 - 12:17 PDT

        Update

        Our engineers have identified that due to the current situation in some Caribbean countries, multiple networks and countries are impacted by SMS Delivery delays and failures:

        - Aruba: Digicel
        - Barbados: Digicel
        - Belize: Digicel
        - British and Virgin Islands: Digicel
        - Cayman Islands: Digicel
        - Curacao: Digicel
        - Dominica: Digicel
        - Grenada: Digicel
        - Jamaica: Digicel, Cable & Wireless
        - Saint Vincent and the Grenadines: Digicel
        - Turks and Caicos: Islandcom Communication

        Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 20:18 PDT

        Update

        Our engineers have identified that due to the current situation in some Caribbean countries, multiple networks and countries are impacted by SMS Delivery delays and failures:

        - Aruba: Digicel
        - Barbados: Digicel
        - Belize: Digicel
        - British and Virgin Islands: Digicel
        - Cayman Islands: Digicel
        - Curacao: Digicel
        - Dominica: Digicel
        - Grenada: Digicel
        - Jamaica: Digicel, Cable & Wireless
        - Saint Vincent and the Grenadines: Digicel
        - Turks and Caicos: Islandcom Communication

        Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 12:18 PDT

        Update

        We continue to experience SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 10:30 PDT

        Update

        We continue to experience SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 06:34 PDT

        Update

        We continue to experience SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 04:30 PDT

        Update

        We continue to experience SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 04, 2024 - 03:39 PDT

        Investigating

        We continue to experience SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 03:38 PDT

        Update

        We continue to observer recovery in SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Barbodas
        - Cayman Island

        and continue to investigate SMS delivery failures to Digicell Network in Jamaica.

        We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 04, 2024 - 01:45 PDT

        Monitoring

        We are observing recovery in SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 03, 2024 - 23:48 PDT

        Update

        We continue to experience SMS delivery delays and failures to Digicell Network in the following Caribbean countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 03, 2024 - 20:28 PDT

        Update

        We continue to experience SMS delivery failures to Digicell Network in the below countries:

        - Jamaica
        - Barbodas
        - Cayman Island

        Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jul 03, 2024 - 20:04 PDT

        Update

        We are experiencing SMS delivery failures to Digicell Network in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jul 03, 2024 - 17:48 PDT

        Update

        We are experiencing SMS delivery failures to Digicell Network in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 03, 2024 - 16:05 PDT

        Investigating

        We are experiencing SMS delivery failures to Digicell Network in Jamaica. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 03, 2024 - 15:02 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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