Inbound Call Failure to a Subset of Twilio Phone Numbers in Philippines

Incident Report for Twilio

Resolved

We are no longer observing call failures for inbound calls to Twilio phone numbers in Philippines. This issue is now resolved.

Posted Dec 06, 2024 - 06:17 PST

Monitoring

We have started seeing recovery for inbound calls to Twilio phone numbers in Philippines. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2024 - 04:18 PST

Update

We are observing call failures to a subset of Twilio phone numbers in Philippines. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2024 - 02:34 PST

Investigating

We are observing call failures to a subset of Twilio phone numbers in Philippines. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 06, 2024 - 01:22 PST

This incident affected: CARRIER NETWORK (Voice, APAC).