SMS Delivery Report Delays to Multiple Networks in New Zealand via a Subset of Shortcode

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery report delays to multiple networks in New Zealand. This incident has been resolved.

Posted Mar 10, 2024 - 00:30 PST

Monitoring

We are observing recovery in SMS delivery report delays to multiple networks in New Zealand. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 09, 2024 - 22:41 PST

Update

We are continuing to experience SMS delivery report delays to multiple networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 09, 2024 - 21:56 PST

Update

We are continuing to experience SMS delivery report delays to multiple networks in New Zealand. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 09, 2024 - 19:55 PST

Investigating

We are experiencing SMS delivery report delays to multiple networks in New Zealand, actual delivery of the message is not impacted. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 09, 2024 - 18:55 PST

This incident affected: CARRIER NETWORK (SMS, APAC).