SMS Delivery Delays to Verizon Wireless in the United States of America for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. This incident has been resolved.

Posted Nov 24, 2025 - 15:12 PST

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2025 - 13:45 PST

Update

We are continuing to experience SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 24, 2025 - 10:59 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Verizon Wireless in the United States of America to a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 24, 2025 - 10:07 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).