Investigating a Subset of Flex Stuck Tasks in the Teams View

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Investigating a Subset of Flex Stuck Tasks in the Teams View

Incident Report for Twilio

Resolved

Our engineering team has taken mitigation steps to reduce the amount of stuck tasks in the Teams View. We will continue working with the small subset of customers that are still impacted and provide regular updates via email. The incident is now closed.

Posted Jun 10, 2021 - 13:58 PDT

Update

We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 day or as soon as more information becomes available.

Posted Jun 10, 2021 - 01:07 PDT

Update

Posted Jun 09, 2021 - 01:05 PDT

Update

Posted Jun 08, 2021 - 01:05 PDT

Update

Posted Jun 07, 2021 - 01:05 PDT

Update

Posted Jun 06, 2021 - 01:05 PDT

Update

We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jun 05, 2021 - 09:04 PDT

Update

We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jun 05, 2021 - 01:13 PDT

Update

We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 04, 2021 - 21:14 PDT

Update

We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 04, 2021 - 19:14 PDT

Identified

We have identified the issue related to subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 04, 2021 - 18:12 PDT

Update

We are investigating a subset of Flex stuck tasks that are showing in the teams view after they have been completed. If you are experiencing a stuck task in Teams View, please contact support. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jun 04, 2021 - 17:06 PDT

Update

We are investigating a subset of Flex stuck tasks. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 04, 2021 - 16:05 PDT

Investigating

Our monitoring systems have detected a potential issue with Flex stuck tasks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 04, 2021 - 15:46 PDT

This incident affected: FLEX (Flex Application Platform).