Intermittent Account Security API Errors for Three UK

Incident Report for Twilio

Resolved

Intermittent Issue in the Account Security API for Three UK has been resolved and the Three UK's API is operating normally at this time.

Posted Jun 04, 2025 - 13:11 PDT

Monitoring

We have started seeing recovery for the intermittent Issue in the Account Security API for Three UK for the last minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hous or as soon as more information becomes available.

Posted Jun 04, 2025 - 11:06 PDT

Update

We continue experiencing Intermittent Issue in Account Security API for Three UK. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 04, 2025 - 07:34 PDT

Update

Upon further investigation, we have confirmed that Rest API is not affected by the ongoing incident. We are actively investigating the Intermittent Issue in Account Security API for Three UK and will provide another update as soon as possible.

Posted Jun 04, 2025 - 05:49 PDT

Update

Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 04, 2025 - 05:36 PDT

Investigating

Our monitoring systems have detected a potential Intermittent Issue in Account Security API for Three UK . Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 04, 2025 - 04:36 PDT

This incident affected: DEVELOPER TOOLS (REST API) and CARRIER NETWORK (Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes).