Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Auto Recharge Erroneously Firing
Incident
Report for Twilio
Resolved
The Customer Account “Auto Recharge” incident has been resolved. Recharge requests are no longer erroneously firing with the except of a small number of customers who had deleted their recharge triggers. We are closing this incident and will reach out to these customers individually for further follow-ups.
Update
Auto Recharge is now operating normally. We are continuing to monitor for system stability. All affected customer accounts are being reviewed and will be reset to their account states from before the incident. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
Auto Recharge is now operating normally. We are continuing to monitor for system stability. All affected customer accounts are being reviewed and will be reset to their account states from before the incident. We'll provide another update in 2 hours or as soon as more information becomes available.
Monitoring
Auto Recharge is now operating normally. We will continue to monitor for system stability. All affected customer accounts are being reviewed and will be reset to their account states from before the incident. We'll provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating auto recharges erroneously firing possibly leading to account suspensions. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with auto recharge erroneously firing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).