The issue affecting inbound calls to Twilio Mexico Phone Numbers has been resolved, and the service is functioning normally at this time.
Posted Nov 25, 2020 - 21:03 PST
Monitoring
We have started seeing recovery for inbound calls to Twilio Mexico Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Posted Nov 25, 2020 - 19:07 PST
Update
We are observing call failures to a subset of Twilio Mexico phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Posted Nov 25, 2020 - 18:07 PST
Investigating
Our monitoring systems have detected a potential issue with Programmable Voice calls arriving to some Twilio Mexico numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Nov 25, 2020 - 17:52 PST
This incident affected: CARRIER NETWORK (Voice, North America).