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        Inbound Voice Calls to New Zealand, Missing Audio

        Incident Report for Twilio

        Resolved

        We are no longer experiencing missing audio issues affecting inbound calls to Twilio New Zealand Phone Numbers. This incident has been resolved.
        Posted Apr 20, 2021 - 22:11 PDT

        Monitoring

        We are observing recovery with the missing audio issues affecting inbound calls to Twilio New Zealand Phone Numbers We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
        Posted Apr 20, 2021 - 21:09 PDT

        Update

        Our monitoring systems have detected a potential issue impacting inbound calls to Twilio New Zealand Phone Numbers. Our engineering team has been alerted and is actively investigating. We will provide another update within the next 1 hour or as soon as more information becomes available.
        Posted Apr 20, 2021 - 20:05 PDT

        Investigating

        Our monitoring systems have detected a potential issue with inbound calls to New Zealand. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Apr 20, 2021 - 19:14 PDT
        This incident affected: CARRIER NETWORK (Voice, APAC).