SMS Delivery Delays to Cubacel Network in Cuba

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Cubacel Network in Cuba. Please note that registered traffic is fully recovered and that non-registered Sender ID traffic will be attempted on best-effort basis only.

Posted Sep 12, 2022 - 19:57 PDT

Update

We are experiencing SMS delivery delays when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 12, 2022 - 16:11 PDT

Update

We are experiencing SMS delivery delays when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 12, 2022 - 14:11 PDT

Update

We are experiencing SMS delivery delays when sending messages to Cubacel Network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 12, 2022 - 13:12 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Cubacel Network in Cuba. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 12, 2022 - 13:07 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America).