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Taskrouter Task Data When Querying the Events API and Cumulative Stats for a Subset of Tasks may be Skewed
Incident
Report for Twilio
Resolved
TaskRouter Events API and Cumulative Statistics endpoints was degraded for 15 minutes between 04:12 and 04: 26 Pacific Time on 12/22/2021. During this period, the TaskRouter events were dropped and hence will affect the Events and Cumulative Statistics endpoints when queried for tasks that saw activity during the time of the outage.
Update
TaskRouter Events API and Cumulative Statistics endpoints was degraded for 15 minutes between 04:12 and 04: 26 Pacific Time on 12/22/2021. During this period, the TaskRouter events were dropped and hence will affect the Events and Cumulative Statistics endpoints when queried for tasks that saw activity during the time of the outage.
Investigating
We've become aware of a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (TaskRouter).
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