Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      New Flex Project Creation Failures
      Incident Report for Twilio
      Resolved
      We have resolved the errors that caused the creation of new Flex projects to fail. New Flex projects that encountered setup errors during the incident time of 5:51 am PST and 1:06 pm PST cannot be used with Flex. We recommend closing these impacted projects. New Flex projects can be created in their place.
      Posted Jun 24, 2020 - 13:54 PDT
      Update
      We are continuing progress on a resolution, and we will provide our next update by 22:00 UTC (3pm US Pacific Time).
      Posted Jun 24, 2020 - 13:05 PDT
      Identified
      We have identified the cause of the Flex project setup failures, and we are working to resolve the issue. We are expecting several hours until resolution, and we will provide our next update by 20:00 UTC (1pm US Pacific Time).
      Posted Jun 24, 2020 - 09:12 PDT
      Update
      Attempts to create new Flex projects are currently failing. Existing projects are not impacted, and the Flex service is otherwise functioning normally. We are currently working to resolve this issue, and will provide an update as soon as we have more information.
      Posted Jun 24, 2020 - 07:45 PDT
      Investigating
      Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Jun 24, 2020 - 07:26 PDT
      This incident affected: FLEX (Flex Application Platform).