New Flex Project Creation Failures

Incident Report for Twilio

Resolved

We have resolved the errors that caused the creation of new Flex projects to fail. New Flex projects that encountered setup errors during the incident time of 5:51 am PST and 1:06 pm PST cannot be used with Flex. We recommend closing these impacted projects. New Flex projects can be created in their place.

Posted Jun 24, 2020 - 13:54 PDT

Update

We are continuing progress on a resolution, and we will provide our next update by 22:00 UTC (3pm US Pacific Time).

Posted Jun 24, 2020 - 13:05 PDT

Identified

We have identified the cause of the Flex project setup failures, and we are working to resolve the issue. We are expecting several hours until resolution, and we will provide our next update by 20:00 UTC (1pm US Pacific Time).

Posted Jun 24, 2020 - 09:12 PDT

Update

Attempts to create new Flex projects are currently failing. Existing projects are not impacted, and the Flex service is otherwise functioning normally. We are currently working to resolve this issue, and will provide an update as soon as we have more information.

Posted Jun 24, 2020 - 07:45 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 24, 2020 - 07:26 PDT

This incident affected: FLEX (Flex Application Platform).