Voice Quality Issue to Ecuador Phone Numbers

Incident Report for Twilio

Resolved

The issue affecting the voice quality of calls to Ecuador phone numbers has been resolved, and the service is functioning normally at this time.

Posted Apr 26, 2023 - 01:38 PDT

Monitoring

We have started seeing recovery for voice quality issues to Ecuador phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2023 - 23:47 PDT

Update

We are still observing voice quality issues to Ecuador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 25, 2023 - 20:04 PDT

Update

We are still observing voice quality issues to Ecuador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 25, 2023 - 18:04 PDT

Investigating

We are observing voice quality issues to Ecuador phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 25, 2023 - 17:14 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).