Issues Navigating to Notify, Sync, Conversations, Programmable Messaging and Messaging Insights via Safari in Console

Incident Report for Twilio

Resolved

We are no longer experiencing issues navigating to Notify, Sync, Conversations, Programmable Messaging and Messaging Insights via Safari in Console. This incident has been resolved and the service is operating normally at this time.

Posted Jul 20, 2021 - 17:50 PDT

Monitoring

We are no longer experiencing issues navigating to the Notify and Sync Dashboards using Safari. During the investigation we found the following pages were also affected. Conversations, Programmable Messaging and Messaging Insights. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jul 20, 2021 - 17:19 PDT

Update

We are investigating an issue where customers attempting to navigate to Notify or Sync Dashboards using Safari encounter an error resulting in a blank page. As a workaround customers can use alternate browsers such as Chrome. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 20, 2021 - 16:28 PDT

Investigating

We've become aware of a potential issue with Notify and Sync. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 20, 2021 - 16:09 PDT

This incident affected: SERVERLESS (Sync) and PROGRAMMABLE MESSAGING (Notify).