Local Longcode SMS Delivery Failures to Oi Brazil

Incident Report for Twilio

Resolved

We are no longer observing delays for local longcode SMS to Oi in Brazil. This incident has been resolved and all systems are operational.

Posted Oct 09, 2020 - 08:14 PDT

Monitoring

We are no longer observing delays for local longcode messages to Oi in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 09, 2020 - 06:16 PDT

Update

Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 09, 2020 - 00:00 PDT

Update

Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 08, 2020 - 20:04 PDT

Update

Our engineers are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 08, 2020 - 18:04 PDT

Investigating

We are experiencing delivery failures for our local longcodes messages to Oi in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Oct 08, 2020 - 17:07 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).