SMS Delivery Delays to Multiple Networks in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to short codes and registered sender IDs to multiple networks in Brazi. This incident has been resolved.

Posted Dec 05, 2023 - 14:39 PST

Update

We are observing recovery in SMS delivery delays when sending messages from short codes and registered sender IDs to multiple networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2023 - 12:33 PST

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages from short codes and registered sender IDs to multiple networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2023 - 10:35 PST

Update

We are continuing to experience SMS delivery delays when sending messages from short codes and registered sender IDs to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2023 - 08:46 PST

Update

We are experiencing SMS delivery delays when sending messages from short codes and registered sender IDs to multiple networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1hour or as soon as more information becomes available.

Posted Dec 05, 2023 - 07:46 PST

Investigating

Our monitoring systems have detected a potential issue when sending SMS in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 05, 2023 - 07:44 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).