Audio Quality Issues - High Jitter

Incident Report for Twilio

Resolved

The reported audio issues with one partner carrier have been corrected. Services are currently operating normally.

Posted Dec 02, 2015 - 13:43 PST

Update

We continue to investigate possible audio issues impacting voice calls through a partner carrier. Traffic is using other providers, and service remains fully operational.

Posted Dec 02, 2015 - 13:15 PST

Update

We continue to investigate possible audio issues impacting voice calls through a partner carrier. Service remains fully operational.

Posted Dec 02, 2015 - 12:54 PST

Update

We continue to investigate possible audio issues impacting voice calls through a partner carrier. We have moved traffic to other providers, and the Service remains operational. Next update in 60 minutes

Posted Dec 02, 2015 - 11:50 PST

Investigating

We are currently investigating possible audio quality issues impacting outgoing voice calls through a partner carrier. Next update in 15 minutes.

Posted Dec 02, 2015 - 11:31 PST