Inbound Call Failures to a Subset of Twilio Phone Numbers in Kenya

Incident Report for Twilio

Resolved

We are no longer seeing inbound call failures to a subset of Twilio phone numbers in Kenya. This incident has been resolved.

Posted Apr 04, 2022 - 21:48 PDT

Monitoring

We are observing recovery in inbound call failures to a subset of Twilio phone numbers in Kenya. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 04, 2022 - 19:54 PDT

Update

We are still observing inbound call failures to a subset of Twilio phone numbers in Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 04, 2022 - 17:50 PDT

Update

We are still observing inbound call failures to a subset of Twilio phone numbers in Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 04, 2022 - 13:50 PDT

Update

We are still observing inbound call failures to a subset of Twilio phone numbers in Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 04, 2022 - 11:54 PDT

Update

We are observing inbound call failures to a subset of Twilio phone numbers in Kenya. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 04, 2022 - 11:00 PDT

Investigating

Our monitoring systems have detected a potential issue with incoming voice calls towards Kenya. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 04, 2022 - 10:43 PDT

This incident affected: CARRIER NETWORK (Voice, Middle East & Africa).