SMS Delivery Delays to Claro Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

Posted Feb 21, 2025 - 15:37 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro Network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2025 - 13:37 PST

Update

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Feb 21, 2025 - 12:03 PST

Update

We continue to experience SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2025 - 09:59 PST

Update

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 21, 2025 - 09:06 PST

Investigating

We've become aware of a potential issue with Delivery Delays to Claro Network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 21, 2025 - 09:00 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).